Privacy Policy

Through this Privacy Policy, PT Mitra Distribusi Utama ("MDU"), its affiliates, associated companies, and jointly controlled entities ("MDU" or "We") are committed to protecting and respecting the privacy of users of the website www.mitradistribusiutama.co.id ("You").

This policy explains how MDU or We collect, use, process, and disclose your Personal Data through the use of the MDU website, products, features, and other services in general ("Services").

This policy describes and provides the foundation for how We collect, use, process, and disclose your Personal Data through the use of the Services. Please read our Privacy Policy carefully, and by visiting our website, you have accepted and agreed to the approaches and methods described in this Privacy Policy.

By visiting our website, you agree to the practices described in this Privacy Policy, which explains how we handle your Personal Data. Please take the time to read it carefully.

As an electronic system provider, PT Mitra Distribusi Utama, located at Paramount Mendrisio 1 Block A No. 6, Boulevard iL Lago Street, Gading Serpong, Cihuni District, Pagedangan Village, Tangerang 15334, adheres to applicable personal data protection regulations, including the Electronic Information and Transactions Law No. 11 of 2008, as amended by Law No. 19 of 2016, the Government Regulation No. 82 of 2012 on the Implementation of Electronic Systems and Transactions, and the Minister of Communication and Informatics Regulation No. 20 of 2016 on Personal Data Protection in Electronic Systems ("Applicable Regulations").

Personal Data refers to any information that can be used to identify you or from which you can be identified. This includes your name, nationality, gender, occupation, telephone number, International Mobile Equipment Identity (IMEI), home address, Global Positioning System (GPS) data, email address, images, government-issued identification numbers, date of birth, marital status, religion, bank details, information provided by you through registration or similar forms, and any information collected, stored, used, and processed by MDU from time to time.

Collection of Personal Data and Other Individuals' Personal Data
While the provision of your Personal Data is voluntary, please note that if you choose not to provide certain information, MDU may not be able to process your Personal Data for the purposes mentioned below, which could limit our ability to provide you with our services or products. In certain situations, you may provide the Personal Data of others, such as your spouse, family members, relatives, or friends. By providing their Personal Data to us, you represent and warrant that you have obtained their consent for the collection, use, and disclosure of their Personal Data as described in this Policy. We may collect Personal Data directly from you or from various sources, including:
- Completion of registration forms or similar documents;
- Publicly available sources such as media, books, and social media posts;
- Interactions on our social media pages;
- Credit reporting agencies, insurance providers, or financial service providers;
- Government databases;
- Emergency contact information provided by our users;
- Your participation and communication with MDU in events or activities;
- Demographic information collected through surveys;
- Various entities or divisions within MDU; or
- Your use of MDU websites, including all websites operated by MDU ("Website").
It is important to note that MDU cannot be held responsible for any loss or damage resulting from the inaccuracy or incompleteness of the information provided by you during the registration process. By agreeing to this policy, you acknowledge that MDU shall not be liable for any loss or damage suffered by us, you, or any third party due to your failure to comply with these provisions.
Purposes
We use your Personal Data for the following purposes:
- To respond to your inquiries, comments, and feedback;
- To communicate with you regarding matters mentioned in this Policy;
- For internal administrative purposes, including auditing, data analysis, and record-keeping;
- To detect, prevent, and prosecute criminal activities;
- To ensure MDU's compliance with applicable laws and regulations.
By agreeing to this Privacy Policy, you consent to MDU using and processing your Personal Data for the purposes outlined above. It is important to note that MDU cannot be held responsible for any loss or damage resulting from the inaccuracy or incompleteness of the information provided by you during the registration process. By agreeing to this policy, you acknowledge that MDU shall not be liable for any loss or damage suffered by us, you, or any third party due to your failure to comply with these provisions.
Maintenance of Personal Data
We may retain your Personal Data even if you no longer use our Services or have any affiliation with us. However, once your Personal Data is no longer necessary for the provision of our Services or the purposes mentioned above, or if we no longer have any legal or business reasons to retain your Personal Data, we will take appropriate measures to prevent unauthorized access or use of your Personal Data, except as required by our obligations under this Privacy Policy or for security, fraud prevention, and detection purposes.
Disclosure to Third Parties
We may transmit, assess, or disclose your Personal Data to third parties for additional purposes. Moreover, MDU may engage other companies, service providers, or individuals to perform functions on our behalf and may grant them access to your Personal Data. These third parties may include, but are not limited to:
- MDU's partners involved in specific events, programs, and activities;
- Advertising companies;
- Event management companies and event sponsors;
- Market research companies;
- Service providers, including information technology service providers for infrastructure, software, and development;
- Professional advisors and external auditors, such as legal advisors, financial advisors, and consultants;
- Other entities within MDU; and
- Authorities, law enforcement agencies, or authorized government entities to comply with legal requirements and regulations.
Cookies
MDU and our partners may use cookies, web beacons, tags, scripts, locally shared objects, and similar technologies ("Cookies") in connection with the use of our Services. Cookies contain unique identifiers and are stored on your computer or mobile device, in emails we send you, and on our Website. Cookies may collect your Personal Data and information about your use of the Services, including browser type, search preferences, IP address, marketing-related data, and the date and time of your usage. Cookies are typically stored only during your browsing session. We may allow third parties to use cookies on our Website to collect the same type of information for the same purposes as MDU. These third parties may combine the information they collect with other data they have about you from different sources. However, we do not have access to or control over the cookies used by these third parties. Additionally, we may share non-personal information, such as location data, advertising identifiers, or cryptographic hashes of common account identifiers (such as email addresses), with third parties to facilitate targeted advertising. If you do not want your Personal Data to be collected through cookies on our Website, you can adjust your internet browser settings to disable, block, or deactivate cookies. You can also clear your browsing history and cache. Additionally, you can manage the sharing of certain information through the settings on your mobile device.
Protection of Your Personal Data
MDU takes reasonable security measures, including physical, technical, and organizational procedures, to protect your Personal Data from unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. However, MDU shall not be liable for any personal data breaches not caused by MDU's negligence.
Links to Third-Party Websites
Our Website may contain links to third-party websites. MDU is not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by those third parties. When you provide information directly to those websites, their own privacy policies and terms of service will apply, and MDU is not responsible for the processing activities or privacy practices of those websites.
Updates
MDU reserves the right to modify, update, or amend this Privacy Policy as needed. By continuing to use MDU's Services, you indicate your acceptance of any modifications, updates, or amendments to the Policy.
Language
This Privacy Policy is available in both Indonesian and English versions. In the event of any discrepancies in interpretation between the two versions, the Indonesian version shall prevail, as stated in Article 31, paragraph (1) of Law No. 24 of 2009 concerning the National Flag, Language, Coat of Arms, and National Anthem.
Contact
If you have any questions or concerns about this Policy, please contact us through the following channels:
Email.
[email protected]
Phone.
021-2222 2369
Office Address.
Paramount Mendrisio 1 Block A No. 6, Jalan Boulevard iL Lago, Gading Serpong, Tangerang 15334.

Thank you for taking the time to review our Privacy Policy. Your privacy and trust are important to us, and we are committed to protecting your Personal Data in accordance with applicable laws and regulations.